REFUND POLICY
Return Policy
Oak & Elk, Inc strives to give 100% satisfaction when shopping with us. In the event you are not satisfied with your purchase, you may return your purchase according to the following terms. Purchases placed online and shipped directly to customers are returnable as long as that product’s return policy allows it. Below is more specific information regarding the meaning of those terms.
If you would like to return a product to Oak & Elk, please contact sending us an email to hello@oakandelkbags.com . Each product has a return policy detailed on its product page under disclaimers. If you are not satisfied with your purchase, you have a period of 15 (fifteen) calendar days of receiving your item(s) to return them for a full refund. If the refund is being requested for a manufacturing defect, it will be given 90 (ninety) days calendar after receiving your purchase.
The bovine leather used to create our products may have some natural defects, therefore, if your refund request falls into this category, no returns or exchanges will be accepted.
In case of requesting a refund, you must meet the following requirements:
- Items must be in the original packaging.
- Items must not be used or altered in any way.
For the refund to be effective, we recommend that you consider the following
- Online and phone purchases may be returned to the designated Oak & Elk, Inc Return Facility.
- Customers are responsible for paying return shipping.
Items under this policy include but are not limited to:
- Actively stocked leather.
- Handles and straps
- All Supplies like paints, dyes, adhesives, etc.
- Hardware in standard quantity packs.
“Not Returnable”
Items under this policy are not eligible for returns, all sales are final. Shipping fees related to special order items are not refundable.
Items under this policy include but are not limited to:
- Clearance items
- Discontinued items
- Final Sale Items
- Special Order items
Return procedure
Contact us online, email us at hello@oakandelkbags.com to initiate a return for items ordered online. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and refunded to the original form of payment.
Refunds for purchases made by credit card will be refunded to the credit card used in the original transaction. Once the refund is processed, it can take 5-7 days for your bank to release the funds. In the event we are unable to process the refund to the original credit card, the refund will be issued by an Oak & Elk, Inc value coupon.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive an Oak & Elk, Inc. coupon for the value of your return. Once the returned item is received, a coupon will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.
Filing a Claim for Non-Receipt
If your tracking details show the package was delivered and you cannot locate it, we recommend waiting 48 hours following delivery confirmation as some tracking sites may display a delivered status prior to their arrival at the destination.
If it has been more than 48 hours, please do the following:
- Look for a notice of attempted delivery left by the carrier
- Look around the delivery location for your package (On the porch, by your garage etc.)
- See if someone else in your household or a neighbor accepted the delivery
- Verify the shipping address used by the carrier and on your order was correct
If your package has not shown up within 3 business days of being marked Delivered, contact our Customer Service Team below to open a claim.
Please note that you have 10 days from the time the package is marked Delivered to contact our Customer Service Team and open a claim or Oak & Elk, Inc may not be responsible to replace the order. After a claim is opened, it could take several weeks for an investigation to be finalized and a decision to be made.
Oak & Elk, Inc. is not responsible for replacing or providing a refund if the address given on the order is incorrect and that is where the package was delivered. Replacing the order will be at the customer’s expense.
The date of delivery of purchases are not the responsibility of Oak & Elk, Inc, since the item(s) are given to a third party for delivery. Oak & Elk, Inc is not responsible for the delivery of shipment on an exact date.
To open a claim, contact our Customer Service Team.
Missing or Damaged Items
If your package arrives and there is product damaged during transit or an item was incorrect or missing, we recommend reaching out to our Customer Service Team immediately to get the issue corrected.
You will need to provide the following items to open a claim for damaged goods:
Pictures of the damaged package and ALL damaged product to be included in the claim
Order number
Items and quantity that were damaged
You will need to provide the following items to open a claim for incorrect or missing items:
- Order number
- Items missing
- Items that were incorrect if applicable
Please note that you have 10 days from the time the package is marked Delivered to contact our Customer Service Team and open a claim to get this resolved. Oak & Elk, Inc is not responsible for replacing missing or damaged items if a claim is not filed within this 10-day timeframe.
